Contact Centre Representatives - DFCC Bank Job Vacancies
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Contact Centre Representatives
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LocationSri Lanka
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Job TypeContract
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ExperienceNo experience
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EducationBelow Mention
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SalaryCompetitive
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DeadlineJanuary 07, 2025
DFCC Bank is a Sri Lankan full-service commercial bank with a history as the country's first development bank, founded in 1955. It offers a comprehensive range of services, including retail, corporate, and SME banking, and has a strong focus on digital innovation and sustainable finance, particularly in green and renewable energy projects.
๐ Contact Centre Representative (Fixed Term Contract) Contact Centre Department.
You should ideally :
- be below 25 years of age.
- possess strong communication skills in English & Tamil will be a definite advantage.
- possess excellent interpersonal skills.
- possess good problem solving skills.
- be motivated to provide excellent customer service.
- be flexible with working hours.
You will be mainly responsible for :
- informing the Bank's products and services to existing and potential customers.
- cross selling products and services over the phone to customers.
- listening to customer inquiries and providing effective solutions in a timely manner.
- assisting in conducting surveys on customer satisfaction levels and resolving complaints.
๐ We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique.
⁖ Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates.
How To Apply
๐ฉ Please apply via e-mail by sending an updated CV or a DFCC Bank application form which could be downloaded from our website, with the post applied for in the subject.
DFCC Bank
Founded in 1955, DFCC Bank PLC is one of Sri Lanka's pioneering financial institutions. Listed on the Colombo Stock Exchange since 1956 and with nearly seven decades of banking expertise, DFCC Bank is one of the nation's most reliable and longstanding banks.
