Call Centre Agent - Hayleys Group Job Vacancies - Jobz Wire ★

Call Centre Agent

Call Centre Agent

Hayleys Group

Location

Sri Lanka
Job Type

Full time
Experience

No experience
Education

School leavers
Salary

Competitive
Deadline

November 11, 2025

Candidate Profile :

Fluency in both in Sinhala and English languages is essential, while the ability to speak Tamil would be an added advantage.
Previous experience in handling customer service or call centre operations would be an added advantage.
Basic computer literacy, including MS Office Suite.
Good team player with a passion for customer service.
Ability to work during weekends and on a roster basis when required.
School leavers are encouraged to apply.

Responsibilities :

Responding to incoming customer calls in a timely and professional manner.
Offering accurate information about products, services, policies, and procedures.
Identifying and resolving customer issues.
Redirecting complex issues to supervisors or specialized departments when necessary.

How to Apply

📩 If you are interested in this position, please send your CV/Resume along with a brief cover letter to the following email address

✅ Please make sure to include the Job Title in the subject line of your email. Only shortlisted candidates will be contacted.

Hayleys Group

Hayleys Group

Hayleys Group is amongst Sri Lanka's largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion.

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