Contact Centre Associates - Amana Bank Job Vacancies 2022

Contact Centre Associates - Amana Bank Job Vacancies 2022

Job Role :

  • Manage large amounts of inbound calls in a timely manner. 
  • Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationship and engage customers by taking the extra mile.
  • Meet personal/team qualitative and quantitative targets.
  • Should be able to work under flexible hours.

Candidate Profile :

  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to manage different personality types.
  • Ability to multi-task, set priorities and manage time effectively. 
  • Passed G.C.E. Ordinary Level.
  • Sound knowledge in Microsoft office packages.
  • Should be fluent in all 3 languages (English, Sinhala & Tamil).

~ Send your CV to indicating the position applied for in the subject line. Only shortlisted candidates will be notified.

Full Details View
Closing Date 2022/11/20

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