Contact Centre Associates - Amana Bank Job Vacancies 2022

Job Role :

• Manage large amounts of inbound calls in a timely manner. 
• Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationship and engage customers by taking the extra mile.
• Meet personal/team qualitative and quantitative targets.
• Should be able to work under flexible hours.

Candidate Profile :

• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to manage different personality types.
• Ability to multi-task, set priorities and manage time effectively. 
• Passed G.C.E. Ordinary Level.
• Sound knowledge in Microsoft office packages.
• Should be fluent in all 3 languages (English, Sinhala & Tamil).

~ Send your CV to careers@amana.lk indicating the position applied for in the subject line. Only shortlisted candidates will be notified.