Call Center Officer - Singer Job Vacancies

Call Center Officer
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LocationSri Lanka
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Job TypeFull time
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Experience1 yr
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EducationO/L
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SalaryCompetitive
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DeadlineSeptember 12, 2025
Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives.
๐ Do you thrive on delivering exceptional service and going the extra mile for your customers? Can you stay calm under pressure and still find joy in helping others? If you're a proactive, dedicated individual with a passion for people, we'd love to welcome you to our team!
๐ Customer Support Officer (Call Center)
Job Profile :
- Handle inbound and outbound customer calls efficiently and professionally.
- Provide accurate information, resolve queries, and address complaints.
- Ensure high levels of customer satisfaction through quality service.
- Accurately record all customer interactions in the system.
- Collaborate with colleagues and departments to resolve customer issues swiftly.
Personal Profile :
- 6 months to 1 year of experience in a similar role.
- Passed G.C.E. Ordinary Level with "C" passes in Mathematics and English.
- Strong communication and interpersonal skills.
- Ability to communicate fluently in Tamil and English; moderate Sinhala proficiency is acceptable.
- Willing to work 5.5 days per week on a roster basis.
- A customer-first mindset with strong problem-solving abilities.
- Comfortable using computers and navigating multiple software applications.
How to Apply :
๐ฉ If you are interested in this position, please send your CV/Resume along with a brief cover letter to the following email address.
✅ Please make sure to include the Job Title in the subject line of your email. Only shortlisted candidates will be contacted.