Customer Experience Officer - Hayleys Group Job Vacancies

Advantis Express (Pvt) Ltd is a member of the Hayleys Advantis Group and an ISO 9001:2015 certified company. It has been listed among Sri Lanka’s “Top 25 Best Companies to Work For” and operates a nationwide network of branches and agents.

Job Responsibilities :

• Handle a high volume of inbound calls and assess customer needs.
• Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions or responses.
• Communicate effectively with clients through written correspondence.
• Handle and follow up on hotline cash sales inquiries.
• Respond to emails addressed to the Customer Service Department.
• Manage back-end customer service processes using FedEx tools and systems.
• Distribute calls/emails to relevant resources to ensure customer needs are met promptly.
• Maintain records and handle general correspondence.

Candidate Profile :

• Minimum 3 passes at G.C.E. A/L.
• Minimum 6 credits at G.C.E. O/L (including English & Mathematics).
• At least 2 years of experience in a similar role (preferred).
• Computer literacy.
• Fluency in English with excellent communication skills.
• Willingness to work on a shift basis.