IT Helpdesk and System Operator - Ceylinco Life Insurance Job Vacancies

Leading life insurance provider in Sri Lanka, Ceylinco Life Insurance is renowned for offering a wide range of insurance products and services. Ceylinco Life, which was founded in 1987, has developed into a reputable brand in the sector by providing policies for retirement, health, life, and education. The company is a top option for people looking for dependable and customized insurance coverage because it places a strong emphasis on customer-centric solutions, financial stability, and innovation. Ceylinco Life is dedicated to corporate social responsibility as well, supporting national development and community welfare programs.

» As our nation's most trusted, acclaimed and progressive life insurance company, at Ceylinco Life, we help millions of Sri Lankans de-risk their lives by providing need-based life insurance solutions to achieve their goals in life and become better leaders in their own right. As the market leader, we are exceptionally capable of crafting more leaders to take on life at work or home, whilst creating successful partnerships with all our stakeholders and recognising and rewarding members of the Ceylinco Life family. We call this A Relationship for Life. It's the reason for our success - and yours. Our most important component is our team of professionals, each, dedicated to moving ahead, and providing the best of service. Currently a vacancy has emerged in our Information Communication & Technology Department for the post of IT Helpdesk and System Operator.

The Job :

• Provide first-level support to end-users for hardware, software and network issues.
• Respond to helpdesk tickets in a timely and professional manner.
• Troubleshoot and resolve technical problems, escalating complex issues to higher-level support as needed eded.
• Assist users with software installations, configurations and updates. Document support activities, resolutions and updates in the helpdesk system Perform the daily EOD operations in the main system.
• Monitor and maintain IT system, including servers, networks and applications.
• Preform routine system checks and maintenance tasks.
• Ensure system backups are performed and verified regularly.
• Assist in the deployment and configuration of new hardware and software.

Qualifications, Experience & Skills :

• Qualifications, Experience & Skills
• Passed GCE O/L examination with C passes in Maths and English.
• Passed GCE(A/L) Examination in one sitting.
• Diploma in Computer Science, Information Technology or a related field.
• Minimum one year experience in a IT related field.

Reward :

• An attractive remuneration package with many fringe benefits awaits the right candidate.

IT Helpdesk :

» An IT helpdesk specialist is in charge of offering users who are having problems with computer hardware, software, and systems technical support and assistance. They provide step-by-step solutions, troubleshoot issues, and respond to inquiries. In order to maintain efficient IT operations, IT helpdesk staff frequently manage tickets, prioritize issues, and guarantee prompt resolution. For this position, you must have excellent communication skills and a solid grasp of various technologies.

System Operator :

» A system operator, sometimes referred to as a system administrator, is responsible for overseeing and maintaining the servers, networks, and other computer systems that make up an organization's IT infrastructure. They keep an eye on system performance, carry out regular upkeep, and guarantee that systems are operating effectively. System operators are in charge of putting security measures into place, backing up data, and resolving system problems. To ensure the stability and dependability of IT services, this role requires technical expertise, problem-solving abilities, and the capacity to work in a fast-paced environment.

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(Please note that the salary range shown here is not the exact salary)