Customer Service Officer - Cargills Bank Job Vacancies

✨A well-known financial company in Sri Lanka, Cargills Bank is renowned for its dedication to community development, innovation, and customer service. It was established in 2014 and provides a comprehensive range of banking services, such as loans, digital banking solutions, and personal and business banking. The bank strives to improve the financial well-being of its clients nationwide by utilizing its broad network and the history of the Cargills Group to provide easy-to-access financial services.

⁖ Customer Service Officer - Call Centre

⛳ Location - Colombo

Key Responsibilities :

• Provide exceptional customer service via phone and email.
• Go beyond and deliver exceptional service.
• Work collaboratively with team members to ensure a seamless customer experience.
• Address customer complaints and requests with a commitment to delivering on promises

General Requirements :

• Passed G.C.E. O/L Examination with Credit passes for both English and Mathematics.
• Passed G.C.E. A/L Examination excluding General English.
• A good command in English and Sinhala/Tamil languages.A third language would be an added distinct advantage
• Proficiency in computer literacy (MS Office/Excel)
• Dynamic team player with positive attitudes.
• Previous experience in Call Centre Operations or Customer Care is an added advantage.
• Be flexible to work on shift-based schedules, including weekends.
• Age should be below 23 years.

» In a call center, a customer service officer is in charge of answering incoming and outgoing calls, helping clients with questions, resolving problems, and giving information about products and services. They make sure that customers are satisfied, keep a professional manner, and accurately record interactions. For this position, you must have excellent communication, problem-solving, and fast-paced work experience.

* Click Here To Get More Details : HERE

(Please note that the salary range shown here is not the exact salary)