Call Centre Associate - HNB General Insurance Job Vacancies

HNB General Insurance Limited
HNB General Insurance Limited
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Job Summary

  • Level of education: G.C.E. A/L
  • Gender: Male/Female
  • Job Type: Full time
  • Salary Amount: LKR 25,000 - LKR 60,000
  • Location: Colombo
  • Date posted:
  • Expired date: 2024-03-06

🔰We believe in developing careers through varied exposures. It is in our aim to provide growth opportunities for the right talent. In this quest you now have the opportunity to benefit from internal opportunities to grow and contribute.

Job Role :
  • Expertly manage both inbound and outbound calls while promptly addressing and intimate claims of HNBGI Contact Centre.
  • Proactively identify and address customer needs, ensuring clarity of information and striving for first-contact resolution to enhance customer satisfaction.
  • Exceed customer expectations by consistently providing personalized and attentive service, demonstrating a willingness to go above and beyond.
  • Demonstrate exceptional customer service through empathetic interactions and
  • adept problem-solving abilities, fostering positive customer relationships.
  • Effectively juggle multiple tasks and prioritize workload to maximize efficiency and productivity.
  • Actively engage in continuous training and professional development opportunities to stay abreast of industry trends and enhance skills for delivering top-notch customer service.
Job Pre-Requisites :
  1. Completion of G.C.E. A/L Examination.
  2. Previous experience in the insurance industry or customer service would be an added
  3. advantage.
  4. Proficiency in English and Sinhala is a must.
  5. Willingness to work on a shift basis to support the 24/7 operations.
  6. Ability to communicate in Tamil would be an added advantage.

* Click Here To Get More Details : HERE ✨

(Please note that the salary range shown here is not the exact salary)
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