Call Center Agent - Hatton National Bank Job Vacancies

Job Description

Hatton National Bank is seeking motivated and enthusiastic Customer Service professionals to join our dynamic team. The ideal candidate will handle customer inquiries, complaints, and requests, ensuring excellent communication and customer satisfaction.

Job Description :

• Handle inbound contact centre operations including inquiries, complaints, and requests.
• Provide excellent communication and customer service.
• Meet and exceed end-user satisfaction.
• Work on a roster basis, with shifts starting as early as 6 am and ending at 10 pm, 5 days a week.

Requirements :

• Age: 18-25 years.
• Language Skills: Fluency in Tamil and English; knowledge of Sinhala will be an added advantage.
• Work Hours: Roster basis job with the earliest shift starting at 6 am and the last shift ending at 10 pm.
• Skills: Computer literacy, Telemarketing, and Customer service.
• Experience: Previous experience in Customer service/Call Center is a plus. Freshers and school leavers are also welcome to apply.
• Location: Candidates from or around the Maradana area are encouraged to apply, as the work location will be at HNB Towers, Maradana.
• Flexibility: Willingness to work on shift basis including night shifts. Transport will be provided for shifts ending after 8 pm within a radius of 21 KM from the Centre. Candidates should also be flexible to work on weekends and public holidays.

Educational Qualifications :

• G.C.E. Ordinary Level (Local/London) with a minimum of 5 "C" passes including English and Mathematics.
• G.C.E. Advanced Level (Local/London) with a minimum of 3 "S" passes.

Compensation and Benefits :

• Attractive remuneration package plus a performance-based incentive.
• Medical insurance.
• Transport during night shifts.
• Comprehensive training on banking products, systems, and customer handling etiquette.
• Flexible schedules.
• Career paths for permanent employment based on minimum eligibility criteria, individual performance, and the requirements of the Bank.