Junior Executive Customer Care - Softlogic Life Job Vacancies 2023

Forward your CV to Careers@softlogiclife.lk

A life insurance provider in Sri Lanka is called Softlogic Life Insurance PLC. With a 12.5% market share in 2022, it was the second-largest life insurer in the nation. The business's headquarters are in Colombo, where it was established in 1994.

Term insurance, endowment plans, whole life insurance, and unit-linked plans are just a few of the many life insurance options offered by Softlogic Life Insurance. The business also sells retirement planning and health insurance solutions.

With more than 1,000 agents and more than 100 branches located all over Sri Lanka, Softlogic Life Insurance has a robust distribution network. The business also has a significant online presence and sells its goods via a mobile app and website.

The Insurance Regulatory Authority of Sri Lanka regulates Softlogic Life Insurance, which is a part of the Sri Lanka Insurance Association. The business has a proven track record of sound financial management and has been successful for the last ten years.

Softlogic Life Insurance is dedicated to offering top-notch insurance products and services to its clients. The business employs a group of seasoned experts who are committed to giving their clients the best support possible.

Leading life insurance provider in Sri Lanka is Softlogic Life Insurance. The business is dedicated to giving its clients top-notch service and has a robust distribution network in addition to its extensive offering of goods and services.

A junior executive customer care position entails helping company customers and offering them customer support. Excellent communication and problem-solving abilities, as well as the capacity to approach challenging circumstances with professionalism and sensitivity, are often requirements for this position.

Your primary duties as a junior executive customer care representative can be:

• Customer service responsibilities include responding to questions from clients, addressing complaints, and helping them with any problems or concerns they may have. Solving technological issues or responding to inquiries about goods and services could be part of this.
• Creating and maintaining strong relationships with consumers will be expected of you. To do this, make sure their requirements are addressed and give them first-rate service. Customers may need to be contacted again after their problem has been handled in order to make sure they are satisfied.
• Customer interaction documentation: It's critical to maintain accurate records of all communications with customers and the activities taken to address their concerns. Customer service can be enhanced using this data, which can also be utilized to pinpoint problem areas.
• Working with other departments: In order to handle difficult client concerns or escalate issues to higher-level support workers, you may need to work with other departments, such as sales or technical support.
• Maintaining current knowledge of the product: To give customers correct information, you must maintain current knowledge of the product and corporate policies.

You need to be a master communicator, both verbally and in writing, to succeed in a Junior Executive Customer Care position. You should also have patience, empathy, and the capacity to maintain composure under pressure. Together with a degree in business or a related discipline, experience in customer service or a related sector can be helpful. A Junior Executive Customer Care position can be a lucrative and gratifying career path with the appropriate training and experience.