Trainee Banking Assistant - Nations Trust Bank job Vacancies 2023

Job Tittle :

1. Banking Assistant
2. Trainee Banking Assistant

 Job Profile :

• Identify customer issues/concerns and provide necessary solutions.
• Escalation of customer requests on timely and accurate manner.
• Ensure that a consistently high level of service is provided to all customers reaching the center.
• Ensure that all Internal Business Systems and processes are followed when dealing with clients.
• Identify sales leads and cross sell other bank products at every opportunity.
• Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning.
• Ensure the agreed timelines and regulatory compliance requirements are met.

Special Skills :

• Excellent communication skills – Verbal & Written.
• Excellent knowledge in Telephone Etiquette.
• Analytical and problem-solving skills.
• Ability to work based on a roster.
• Excellent teamwork & interpersonal skills.

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