Trainee Banking Assistant, Customer Care Specialist - Nations Trust Bank Vacancies 2023

Key responsibilities & Skills :

• Identify customer issues/concerns and provide necessary solutions.
• Escalation of customer requests on timely and accurate manner.
• Ensure that a consistently high level of service is provided to all customers reaching the center.
• Ensure that all Internal Business Systems and processes are followed when dealing with clients.
• Identify sales leads and cross sell other bank products at every opportunity.
• Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning.
• Excellent communication skills – Verbal & Written.
• Excellent knowledge in Telephone Etiquette.
• Analytical and problem-solving skills.
• Ability to work based on a roster.
• Excellent teamwork & interpersonal skills.

Experience & qualifications :

*Customer Care Specialist -

1. Minimum of 1-2 years' working experience in a contact center, preferably in a Bank / Financial Institution / Service Industry.

*Trainee Banking Assistants -

1. Age 23 years or below.
2. Five credit passes in G.C.E. O/L including English & Mathematics.
3. Two passes in G.C.E. A/L excluding General English.

~ Please forward your CV to careers@nationstrust.com specifying the vacancy which you are applying for on the subject line. Kindly note that only shortlisted candidates will be called for the interview.

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