Junior Customer Care Executives - Sampath Bank Job Vacancies 2023

Requirements :

• A Minimum of Three (03) months experience at a Call Centre/Contact Centre or in a similar business environment.
• Age preferably below 25 years.
• Passed G.C.EO/L, including Mathematics and English.
• A certification related to IT will be an added advantage.
• Passed G.C.E A/L.

Key Responsibilities :

• Attend to Inbound/Outbound calls efficiently and respond to emails.
• Manage and resolve customer complaints/inquiries effectively.
• Provide customers with product and service related information/solutions.

Competencies Required :

• Excellent verbal and written communication in Sinhala and English (Preferably with Tamil).
• Ability to deliver a superior service in the absence of physical presence of customers.
• Active listening skills and ability to understand customer needs.
• Problem solving and negotiation skills.
• Ability to work under pressure and on 24/7 shift basis.
• Flair for interpersonal relations.
• Basic IT skills.

~ An attractive remuneration package coupled with a modern and conducive work environment await the right candidates. 

~ Please apply online stating qualifications and experience. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.

~ CLICK HERE TO APPLY