Contact Centre Associate - HNB Assurance Job Vacancies 2022

Job Role :

• Proactively conducting the outbound campaigns over the phone; this includes interacting with customers via outgoing calls and follow up on any inquiries till closure ensuring an excellent customer experience. 
• Understand, analyze customer complaints, take proper actions and drive towards resolution within the stipulated service levels. 
• Accurately track all the inquiries, requests and complaints received from the customers. 
• Maintain the service standards of the inbound call centre and ensure high quality service to all the customers consistently. 
• Cross sell and up sell products / services to the customers. 
• Report the performance of the outbound call centre on weekly and monthly basis to the management.

Job Pre-Requisites : 

• Passed G.C.E A/L. 
• Experience in customer care management / marketing / insurance. 
• Should possess an excellent command of Sinhala and English languages, both oral and written. Tamil language skills will be an added advantage. 
• Should be familiar with MS Office package. 
• Age should be below 35 years. 
• Should be a person with high interpersonal and analytical skills, committed to work with minimum supervision. 
• Positive attitudes. 
• Should be a good team player. 
• Ability to resolve problems by exercising good judgement and independent decision making while adhering to the ethical standards aligned with company polices and regulations. 

~ If you believe you are the right person we are looking for, forward your complete resume together with contact numbers and the names of two non-related referees to reach us within 10 days of this advertisement by email to: hr@hnbassurance.com (State the position applied on the subject line)