Call Center Agent - HNB Bank Job Vacancies
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Call Center Agent
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LocationSri Lanka
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Job TypeContract
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ExperienceNo experience
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EducationOL/AL
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SalaryCompetitive
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DeadlineMay 15, 2025
We are seeking for motivated and enthusiastic Customer Service professionals to join our dynamic team. The ideal candidate will be part of our inbound contact centre operations handling all customer related inquiries, complaints and requests.
๐ This role requires excellent communication skills, a positive attitude, and a drive to meet and exceed end user satisfaction.
Requirements :
- Age: 18-25 years.
- Language Skills: Fluency in Tamil and English; knowledge of Sinhala will be an added advantage.
- Work Hours: Roster basis job(Earliest shift to start at 6 am and last shift to start at 10PM). You will be required to work 5 days a week.
- Skills: Computer literacy, Telemarketing and Customer service.
- Experience: Previous experience in Customer service/Call Center is a plus, but freshers/school leavers are also welcome to apply
- Location: Candidates from or around the Maradana area are encouraged to apply, as the work location will be at HNB Towers, Maradana.
- Flexibility: Willingness to work on shift basis including night shifts to support the 24/7 operation (Transport will be provided for shifts ending after 8.00pm within a radius of 21KM from the Centre). Also the candidate should be flexible to work on weekends and public holidays.
Educational Qualifications :
- Ordinary Level (Local/London) with minimum 5 "C" passes including English and Mathematics Advanced Level (Local/London) with minimum 3 "S" passes.
Compensation & benefits
- Selected candidates will be offered an attractive remuneration package plus a performance-based incentive.
- Medical insurance.
- Transport during night shifts.
- Comprehensive training on all banking products, systems and customer handling etiquette.
- Flexible schedules.
- Career paths for permanent employment based on minimum eligibility criteria, individual performance and the requirements of the Bank.
Hatton National Bank
Hatton National Bank PLC (HNB) is a leading private sector commercial bank in Sri Lanka, with a history spanning over 100 years. HNB operates a network of over 250 customer centers and 820 ATMs across the country.
