Customer Service Officer - Dialog Finance Job Vacancie

About Dialog Finance : Financial services provider Dialog Finance serves both individuals and companies in Sri Lanka by offering a variety of financial solutions. Dialog Finance, a subsidiary of Dialog Axiata PLC, a prominent telecommunications provider in Sri Lanka, utilizes its parent company's vast network and proficiency to provide inventive and easily accessible financial products and services. Dialog Finance wants to enable its clients to reach their financial objectives effectively and safely, with an emphasis on technology advancement and customer satisfaction.

About Customer Service Officer job : In order to guarantee satisfied and pleasant customer experiences, a customer service officer is essential. They are primarily in charge of responding to questions, handling grievances, and helping clients via phone, email, and in-person contacts. Frequently serving as the initial point of contact for clients, they provide assistance, direction, and details about goods and services. They might also process orders, deal with exchanges or returns, and, if needed, elevate complicated problems to higher management levels. To succeed in this position, one must possess strong problem-solving, patience, empathy, and communication skills. In general, customer service representatives play a critical role in upholding client loyalty and cultivating a favorable rapport between the business and its customers.

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