Call Centre Agents - Pan Asia Bank Job Vacancies

🔰Pan Asia Bank, The Truly Sri Lankan bank, with over twenty-eight years of presence in the Banking Industry is on an ambitious growth trajectory. The Truly Sri Lankan Bank, was recognized at the National Business Excellence Awards organized by the National Chamber of Commerce of Sri Lanka with two prestigious awards, the Runner-up Award for the Banking sector and the Merit Award for Corporate Governance categories.

🔰These awards are a testament to strong financial/business fundamentals and how well the bank has laid a framework to mitigate any risks. In addition, Pan Asia Bank was also selected by LMD as one of the top 15 'Most Awarded Entities' in Sri Lanka. We are looking to handpick a dynamic, results-oriented and highly motivated individual to join us on this exciting journey and to make a positive contribution as a valued member of our growing organization.

Job Profile :

• Handle Customer inquiries and requests via phone calls with a commitment to deliver swift and precise responses in a professional manner.
• Effectively address and resolve customer complaints by presenting viable solutions and
• promptly escalating issues as needed.
• Contribute insights to management regarding workflow concerns, identifying patterns and suggesting improvements for greater efficiency.

Candidate Profile :

• Excellent communication skills, both verbal and written in Sinhala and English Languages.
• Proficiency in Tamil language is preferred.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Experience in Customer Servicing is preferred.
• Wiliness to work on a roster basis (weekend/bank holidays)
• Knowledge of MS Office Applications.