Customer Care Representative - Mobitel Job Vacancies

Colombo 02

36,500 LKR - 57,800 LKR

Fixed Term

GCE O/L & A/L

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Job description

*Customer Care Representative (6 Months Fixed Term Contract)

Job Requirements :

• Provide a superior level of service to customers via inbound and outbound calls.
• To respond to customer queries through text-based channels such as e-mail and Web chat whilst ensuring quality and in line with defined Mobitel standards.
• Excellent verbal and written communication skills in English, Sinhala, or Tamil in order to provide clear and concise information when responding to customer queries.
• Should have good keyboard skills and be competent in
• Microsoft Office packages with the proficiency to quickly navigate
• systems and use shortcuts.
• The candidate should be flexible to work on roster as required on weekdays and weekends in a 24/7 operation.

Qualifications & Skills Requirements :

• Candidate should have passed the GCE O/L Examination and sat for GCE A/L Examination.
• Possess excellent verbal and written communication skills in English & Sinhala or Tamil.
• The capability to enhance customer relations and maintain a high standard of service during interactions, together with the confidence to engage with customers proactively.
• Good interpersonal skills coupled with the ability to multi-task and be attuned to provide quick resolutions
• An energetic service-oriented personality, with a positive attitude.
• Must be customer-focused, empathetic, and helpful.

* Click Here To Get More Details : HERE

(Please note that the salary range shown here is not the exact salary)