Customer Care Representative - Mobitel Job Vacancies
![Gambar](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg_c1wNj58bKQzzGorW1pUz5KnZAee1AOiymm9KyyifJoHOqAmWmdU5jT5alSGESVLBU5R1Rr5M5gUFaCDzC6RbLU-z7Fo6DJUP1ft0aQpm-Jm4x539J-7XXjmVQMKLae5pCzq3CB1mtthMNW7ahNwmJ7NqzYn2QvMmWktrx5rE0454lgAk9Osk1xCW4XQ/s160/Mobitel_Logo_until_2020_160x160.webp)
Colombo 02
36,500 LKR - 57,800 LKR
Fixed Term
GCE O/L & A/L
Job description
*Customer Care Representative (6 Months Fixed Term Contract)Job Requirements :
- Provide a superior level of service to customers via inbound and outbound calls.
- To respond to customer queries through text-based channels such as e-mail and Web chat whilst ensuring quality and in line with defined Mobitel standards.
- Excellent verbal and written communication skills in English, Sinhala, or Tamil in order to provide clear and concise information when responding to customer queries.
- Should have good keyboard skills and be competent in
- Microsoft Office packages with the proficiency to quickly navigate
- systems and use shortcuts.
- The candidate should be flexible to work on roster as required on weekdays and weekends in a 24/7 operation.
- Candidate should have passed the GCE O/L Examination and sat for GCE A/L Examination.
- Possess excellent verbal and written communication skills in English & Sinhala or Tamil.
- The capability to enhance customer relations and maintain a high standard of service during interactions, together with the confidence to engage with customers proactively.
- Good interpersonal skills coupled with the ability to multi-task and be attuned to provide quick resolutions
- An energetic service-oriented personality, with a positive attitude.
- Must be customer-focused, empathetic, and helpful.
* Click Here To Get More Details : HERE
(Please note that the salary range shown here is not the exact salary)