Executive Customer Experience - Mobitel Job Vacancies 2023

Executive Customer Experience - Mobitel Job Vacancies 2023

* Executive - Customer Experience (Gampola)

  • Maintain and deliver high standard of service levels in customer engagement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.
  • Understand the customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
  • Assist company`s authorized dealers, alternative partners and other stakeholders in business activities.
  1. Passed the G.C.E. O/L and A/L examinations.
  2. Minimum 1-2 years’ experience in Customer Care in a Telecom/ Banking industry is required.
  3. Excellent communication Skills in English/ Sinhala and Tamil, mandatory requirement.
  4. Must be competent in Microsoft Office Packages.
  5. Be able to work in a team environment as well as with all levels of staff in the organization.
  6. Sound technical knowledge in handling mobile phones and data devices.
  7. Ability to solve problems, as well as to listen, understand the needs/ concern of customers.


Recruitment and Selection Procedure

Our culture of helping our staff develop professionally means that we try to recruit for newly available positions from existing staff first before advertising them externally. We also believe fresh talent and ideas help innovate and develop our organization and recruit externally depending on the need. Successful applicants are assured of fair judgment procedures based on qualifications, merit and qualities, and opportunities to use them to advance their careers.

Apply for Career at Mobitel

Mobitel invites you to send in your application. When a suitable opening arises we shall consider your application. send/forward your CV to - career@mobitel.lk

* send/forward your CV to - career@mobitel.lk

Full Details View
Closing Date Not Informed*
Sourse www.mobitel.lk

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