Customer Relationship Officers - Cargills Bank Job Vacancies 2023

Send your CV to career@cargillsbank.com mentioning the post and the location applied for, in the subject line of the email on or before 15th May 2023

A prominent commercial bank in Sri Lanka, Cargills Bank Sri Lanka was founded in 2014. It is a division of Cargills (Ceylon) PLC, one of Sri Lanka's biggest retailers and FMCG businesses.

Customers of Cargills Bank Sri Lanka can choose from a large selection of banking products and services, including as savings and current accounts, fixed deposits, credit cards, personal loans, mortgage loans, and internet banking services. The bank additionally offers corporate banking services to businesses, including treasury management, project financing, and trade finance.

Cargills Bank Sri Lanka's emphasis on offering customized banking solutions to its clients is one of its main advantages. The bank has a group of skilled and knowledgeable employees who work closely with clients to comprehend their specific banking needs and offer solutions that are suitable for them.

The dedication of Cargills Bank Sri Lanka to innovation and technology is another significant feature. The bank has made significant investments in creating its digital banking systems, which give consumers access to banking services whenever and wherever they choose. Bill payment, financial transfers, and account management are just a few of the functions available on the bank's user-friendly online banking platform.

With a network of branches and ATMs positioned in significant cities and towns, Cargills Bank Sri Lanka has a significant presence throughout the nation. The bank has established itself as one of the top commercial banks in Sri Lanka thanks to its customer-centric philosophy and dedication to innovation.

Building and preserving relationships with consumers on behalf of a business or organization is the responsibility of customer relationship officers (CROs), who are professionals. Their major objectives are to make sure consumers are happy with the company's goods or services and to spot chances for upselling and cross-selling.

A CRO's job is to serve as a customer's point of contact, responding to their questions, grievances, and feedback. To deal with clients efficiently and respond to their problems in a prompt and effective manner, they must have strong communication and interpersonal skills.

CROs are critical to the sales process in addition to providing excellent customer service. They are in charge of locating prospective clients and introducing the business's goods and services to them. Selling entails comprehending the client's requirements, outlining the advantages of the goods or services, and convincing them to make a buy.

CROs need to be knowledgeable about the company's goods and services and keep up with any recent advancements or adjustments. In order to increase customer satisfaction and guide future sales plans, they must also keep precise records of all interactions with customers and sales operations.

CROs must have a strong focus on providing good customer service, excellent communication and problem-solving abilities, and the capacity to perform well under pressure in order to succeed in this position. Also, they need to be self-motivated and have a good outlook on their jobs.

Ultimately, a customer relationship officer's job is crucial to the success of any company because they are in charge of creating and sustaining solid customer relationships and accelerating sales development.