Call Center Assistant - Home Lands Holding Job Vacancies 2023

send your CV along with a recently taken photograph stating the position applied in the subject line ofthe e-mail to careers@homelandslk.com

In Sri Lanka, Home Lands Holding is a well-known real estate business that specializes in creating both residential and commercial properties. Since its founding in 2000, the business has expanded to rank among the top national real estate companies.

The emphasis on quality and innovation at Home Lands Holding is one of the main factors in the company's success. The business takes pride in developing contemporary, fashionable, and practical properties that cater to a wide range of clients' needs by utilizing the most cutting-edge technology and materials.

Apartments, villas, and commercial structures are all part of the diverse property portfolio owned by Home Lands Holding. These homes are situated in some of Sri Lanka's most sought-after locations, including Galle, Kandy, and Colombo. Every building is custom-built to provide a distinctive living or working environment, with an emphasis on designing rooms that are both visually beautiful and practical.

Home Lands Holding is renowned for its emphasis on quality and innovation as well as its dedication to customer service. Customers who have questions or concerns can turn to the company's committed team of experts for assistance. Home Lands Holding is always available to help, whether it is with investing in real estate or guiding clients through the purchasing process.

In general, Home Lands Holding is a business committed to offering premium, cutting-edge, and client-focused real estate solutions in Sri Lanka. It is not surprising that the company has established a solid reputation in the sector given the breadth of its property portfolio and dedication to quality.

An expert who works in a call center to support customers, respond to questions, and manage complaints is called a call center assistant. Call center assistants frequently serve as a business's first point of contact with clients, making this position crucial. They are in charge of making sure clients are satisfied with the business and that their demands are satisfied quickly and effectively.

Answering incoming calls, replying to emails and chat requests, and dealing with client complaints are among the main responsibilities of a call center assistant. Additionally, they might be in charge of processing orders and payments, delivering information about goods and services, and maintaining client data in databases. Contact Center Assistants are also expected to follow business policies and procedures and to conduct themselves with the utmost professionalism at all times.

Excellent verbal and written communication skills are a need for success as a call center assistant. Customers should be able to understand and empathize with them, and they should be able to communicate with them in a clear and straightforward manner. Also, they should be capable of multitasking while on the phone and have excellent listening abilities.

Patience, the capacity to solve problems, and attention to detail are additional crucial traits for a call center assistant. While interacting with abrasive or irate consumers, they should be able to maintain composure and be patient. They should also be able to work quickly and precisely to address customer questions and concerns.

Many call center assistants have a high school diploma or an equivalent when it comes to schooling and credentials, while other firms could need a college degree. On-the-job training is typical, and possibilities for growth within the organization may exist.

Overall, a call center assistant's job is tough and satisfying because it entails offering helpful customer service and assisting in upholding healthy relationships between a business and its clients.