Junior Customer Care Executives - Sampath Bank Job Vacancies 2023

Junior Customer Care Executives – Sampath Bank Job Vacancies 2023

Requirements :

  • A Minimum of Three (03) months experience at a Call Centre/Contact Centre or in a similar business environment.
  • Age preferably below 25 years.
  • Passed G.C.EO/L, including Mathematics and English.
  • A certification related to IT will be an added advantage.
  • Passed G.C.E A/L.

Key Responsibilities :

  • Attend to Inbound/Outbound calls efficiently and respond to emails.
  • Manage and resolve customer complaints/inquiries effectively.
  • Provide customers with product and service related information/solutions.

Competencies Required :

  • Excellent verbal and written communication in Sinhala and English (Preferably with Tamil).
  • Ability to deliver a superior service in the absence of physical presence of customers.
  • Active listening skills and ability to understand customer needs.
  • Problem solving and negotiation skills.
  • Ability to work under pressure and on 24/7 shift basis.
  • Flair for interpersonal relations.
  • Basic IT skills.

~ An attractive remuneration package coupled with a modern and conducive work environment await the right candidates. 

~ Please apply online stating qualifications and experience. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.


Full Details View
Closing Date Not Informed
Sourse www.sampath.lk

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