Customer Verifications Officer - Dialog Job Vacancies 2022

THE JOB :

• Verify information provided by customers who create savings accounts through our digital platform. 
• Carry out audio and video calls with customers as part of the verification process. 
• Verify them in accordance with regulatory standards by performing digital verification searches, documenting and requesting supporting information where applicable. 
• Cross reference and confirm customer documentation, using both internal and external references. 
• Identifying trends and unusual activity and reporting where appropriate. 
• Complete all CDD/ KYC checks in a timely and efficient manner. 
• Provide top quality internal and external customer service to meet "Service from Heart" quality standards.

THE PERSON :

• Successful completion of G.C.E Advanced Level. 
• Excellent communication skills in English (Verbal and Written) with an outgoing personality 
• Ability to read and speak in Tamil will be a definite plus. 
• Willingness to work on rosters / shifts. 
• Fair knowledge in financial industry with a flair for Customer Service. 
• Customer centric and excellent relationship management skills. 
• Candidates from Colombo and Colombo suburbs are encouraged to apply.

Application Procedure :

If you are confident that you meet the above expectations, please forward your CV to: dfcareers@dialog.lk with the post applied for as the subject.