Call Centre Agent - Hayleys Group Job Vacancies - Jobz Wire ★

Call Centre Agent

Call Centre Agent

Hayleys Group

Location

Sri Lanka
Job Type

Full time
Experience

No experience
Education

School leavers
Salary

Competitive
Deadline

July 29, 2025

Candidate Profile :

Fluency in both in Sinhala and English languages is essential, while the ability to speak Tamil would be an added advantage.
Previous experience in handling customer service or call centre operations would be an added advantage.
Basic computer literacy, including MS Office Suite.
Good team player with a passion for customer service.
Ability to work during weekends and on a roster basis when required.
School leavers are encouraged to apply.

Responsibilities :

Responding to incoming customer calls in a timely and professional manner.
Offering accurate information about products, services, policies, and procedures.
Identifying and resolving customer issues.
Redirecting complex issues to supervisors or specialized departments when necessary.

📩 If you believe you have the skills to take up this challenging role, kindly apply within 10 days of this advertisement via email, indicating the position applied for in the subject line of the email.

Hayleys Group

Hayleys Group

Hayleys Group is amongst Sri Lanka's largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion.

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